So happy with the customer service i received today. We had a long day full of many challenges exactly the same day we were on out way to Colorado for a graduation. Jason and Steven were more than happy to assist us. Our day went from aggravation to happy really quick. I will definitely be back again and again and again and to whomever is above them you should be proud :)
I dropped my Dodge Grand Caravan off at AAMCO of Winchester, VA today very close to closing time (4:50pm) Jason assisted me and my wife with filling out the card and he assured us he would call us and notify us every step of the way, he was extremely kind and well mannered, his customer service skills were top notch. Jason even stayed after closing time to finish talking to us, I look forward to hearing from him when the service team get time to check out our vehicle. I did not get a chance to talk to any of the technicians but from reading the reviews posted on here I don't think I have anything to worry about. I will update this review when I pick my van up in hopefully a few days with the rest of the experience.
We broke down on a Friday evening in Winchester Virginia. Tow truck driver from Combs towing hauled us in to Aamco in Winchester giving them high reviews. Saturday morning I spoke with Jason and he and his techs assessed the situation. He was able to get a part from the local Ford dealer Monday and they stayed late to complete the repairs. Technician Keith did the whole job himself and had us on the road by 530 today. Both Keith and Jason went above and beyond to help us get back to Texas. Thanks to all the Aamco staff. You guys are amazing!! Nancy Miller Brown
Jason the Manager was awesome and helped me greatly with my car. They have repeat customer with me! I highly recommend these guys to anyone.
Got stranded (I’m from out of town) in Winchester with a faulty transmission 30 min before they were supposed to close. They stayed open to diagnose my problem and drove us back to our other car in one of their personal vehicles. Great customer service and knowledgeable servicemen!